Automated Triage
Turn WhatsApp into your clinic's front desk
Patients chat or talk to an AI triage bot — over WhatsApp or embedded right on your website. Every conversation becomes a structured, prioritized encounter, ready for your team to review.
AI Health Clinic Triage
Encounter created
ESI 1 — CriticalEncounter
- Chief Complaint
- Chest pain and shortness of breath
- Status
- Open
AI Summary
Patient reports acute chest pain radiating with dyspnea, onset ~20 minutes ago. Recommend immediate clinical review.
How it works
From first message to a doctor's desk
Patient reaches out
Over WhatsApp, an embedded website chatbot, or by voice — wherever your patients already are.
AI summarizes the encounter
Symptoms, images, and history are analyzed and summarized into a structured encounter with a priority level.
Your team reviews & responds
Encounters land in a prioritized queue, so your clinic always sees the most urgent cases first.
Made for
Built for clinics and hospitals
Independent clinics
Give patients a WhatsApp number that actually triages, instead of a front desk that's always on hold.
Hospital departments
Route incoming conversations by urgency so emergency and urgent-care teams see critical cases first, not last.
Multi-location practices
One triage system across every branch, with a single prioritized queue your team can work from anywhere.
Built for clinic teams
A prioritized queue, not a flooded inbox
Every encounter is scored by urgency, from critical to non-urgent, so your team always knows what needs attention first — filter, search, and jump into the full conversation history any time.
Inside every encounter
The full picture, not just a transcript
Encounter overview
Patient details, chief complaint, and priority — all on one screen.
Full conversation
Read the entire exchange, exactly as the patient sent it.
AI-generated summary
A clinically useful summary your team can scan in seconds.
Website integration
Embed it directly on your website
Add a lightweight chat widget to any page on your clinic's website — no engineering project required. Patients get the same AI triage experience without ever leaving your site, and every conversation flows into the same prioritized queue as WhatsApp.
- • Matches your clinic's branding and colors
- • A few lines of code to install, no rebuild needed
- • Works alongside your WhatsApp channel, same queue
Custom Instructions
Built around your clinic
Give Triage its own playbook
Every clinic works differently. Tell Triage how you want it to behave — what to ask first, when to escalate immediately, what your hours are, even how it should introduce itself — and it follows your instructions on every conversation, automatically.
Beyond triage
Book appointments, right from the conversation
Triage doesn't stop at figuring out what's wrong. Patients can see available slots and book an appointment inside the same conversation, and your team can see every booking alongside the encounter that led to it — no extra app, no phone tag.
Appointment confirmed
Dr. Huda Nasser · Today, 4:30 PM
Every channel, one system
Text, voice, or images — patients choose how to reach you
WhatsApp & website chat
Link your WhatsApp Business number or embed the chatbot directly on your clinic's site.
Voice conversations
Patients who'd rather talk can use the voice bot — transcribed and summarized just the same.
Imaging & documents
X-rays, MRIs, lab results, and photos are analyzed and attached directly to the encounter.
Set up your clinic's triage bot today
Self-serve signup — link your channel and start accepting patients in minutes.