Last updated: October 13th, 2025

Privacy Policy

AI Health Clinic (“we,” “our,” “us”) respects and protects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and related services (the “App”).

By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree, please discontinue use of the App.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Such as your name, email address, date of birth, gender, and other details you provide when creating an account.

  • Health Information: Medical records you upload, including lab results, imaging (e.g., X-rays), test results, and other health-related data you choose to share.

  • Usage Data: Information about how you interact with the App, including device type, operating system, log files, crash reports, and analytics to improve performance.

  • Audio Data (with explicit consent): If you grant microphone access, the App may capture voice input to enable AI-driven symptom descriptions or telehealth interactions. Audio is processed securely, not retained beyond  what is necessary for the interaction, and never used for unrelated purposes.

  • Notifications: If you enable push notifications, we use them to send appointment reminders, medication alerts, and important account-related updates.

2. How We Use Your Information

Your information may be used to:

  • Provide AI-powered health insights and personalized recommendations.

  • Help you track, manage, and securely store your health records.

  • Facilitate referrals to healthcare providers and appointment scheduling, at your request.

  • Improve the App’s performance, safety, and user experience.

  • Send health-related reminders, alerts, and updates (if you have opted in).

  • Comply with applicable legal, ethical, and regulatory obligations.

  • We will not use your health information for marketing purposes without your explicit consent.

3. Permissions

Microphone Access: Required only if you choose to provide voice-based input or participate in telehealth calls. Audio data is processed securely and discarded once the interaction is complete.

  • Notification Access: Allows the App to send you reminders for appointments, medication schedules, test follow-ups, and account updates.

  • You may withdraw these permissions at any time through your device settings.

4. Data Sharing

We do not sell or rent your personal or health information. We may disclose limited data only in the following circumstances:

  • Healthcare Providers: When you explicitly request referrals, consultations, or appointment scheduling.

  • Cloud and Service Providers: To securely host, process, and back up your data under strict confidentiality and data protection obligations.

  • Regulatory or Legal Authorities: When required to comply with applicable law, legal proceedings, or enforceable governmental requests.

5. Data Security

  • We implement industry-standard technical, organizational, and administrative safeguards, including encryption, to protect your personal and health information. Access is limited to authorized personnel who are bound by confidentiality obligations.

  • Your health information will only be retained for as long as necessary to provide you with services, meet legal obligations, or resolve disputes, after which it will be securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, correct, or delete your personal data.

  • Withdraw previously granted permissions (e.g., microphone, notifications).

  • Request a copy of your stored health records in a portable format.

  • Restrict or object to certain processing activities.

  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

  • Requests can be made by contacting us at the address below.

7. Children’s Privacy

The App is not directed to children under the age of 16. We do not knowingly collect personal data from users under 16 without verified parental or guardian consent. If we become aware that a child has provided us with information without consent, we will delete it promptly.

8. Changes to This Policy

We may amend this Privacy Policy from time to time. Updates will be posted within the App and on our website, accompanied by a revised “Last Updated” date. Material changes will be communicated clearly before taking effect.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

📧 info@aihealthclinic.app

🏢 Sharikat Ibtikarat Al-Barmajiyyah Al-Hadithah li-Tasmim Al-Mawaqi' Al-Iliktruniyyah

شركة ابتكارات البرمجية الحديثة لتصميم المواقع الالكترونية


0799907574 Al-Shumaysani / Binayah 14 / Hawd 13 / Qit'ah 1455