Emergency rooms
Intake starts while they are still waiting
A tablet at the door takes the patient's details and talks them through what brought them in — out loud, in Arabic or English. By the time a nurse calls them through, the encounter is already in the queue with a priority attached.
Salim is listening…
Observations
ListeningValues marked Heard came from speech and are shown as heard, not confirmed — anything a clinician types replaces them.
Vitals
Read them out. They fill themselves in.
A nurse says “BP one thirty eight over eighty eight, heart rate ninety six, sats ninety five” while the conversation carries on. The observations panel fills as they speak, marks each value as heard rather than confirmed, and anything typed by hand always wins over anything heard.
Hands stay free
No keyboard between the nurse and the patient. The panel sits beside the conversation rather than replacing it.
A private word, without losing the session
One tap holds the microphone for sixty seconds so staff can speak to the patient directly. The session waits rather than timing out.
Resets itself between patients
Idle sessions close on their own and clear the screen, so nobody's name and ID are left showing for the next person in the queue.
In the department
One screen, one queue
Kiosk encounters land in the same prioritized queue as WhatsApp and website conversations, scored the same way — a patient does not get a different priority because of which device they walked up to. Bilingual throughout, with a language toggle the patient can reach themselves.
The kiosk collects and triages. It does not diagnose, and it never replaces the clinical judgment of the team in the room.